Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@brainbrick.store.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@brainbrick.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@brainbrick.store.
Have a question?
Are your toys safe for children?
Yes. We carefully select toys that are designed with children's safety in mind and comply with applicable safety standards. Our collection is made from quality materials and includes age recommendations to help you choose products that are suitable for your child. We always recommend adult supervision where appropriate and following the safety instructions provided with each toy.
What age group are your toys suitable for?
Our collection includes toys for a wide range of age groups, from infants and toddlers to older children. Each product includes recommended age guidance to help you choose the most suitable option. We recommend checking the product description for specific age recommendations and safety information before making a purchase.
Do you offer educational toys?
Yes. We offer a variety of educational toys designed to encourage learning through play. From puzzles and building sets to creative activities and STEM-inspired toys, our collection helps support problem-solving, creativity, motor skills, and cognitive development while keeping playtime fun and engaging.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Orders are typically processed within 1–2 business days, and delivery estimates will be provided during checkout. Once your order has been dispatched, you'll receive tracking information so you can monitor its progress.
Do you offer returns or exchanges?
Yes. We want you to be completely satisfied with your purchase. If you're not happy with an item, you may be eligible for a return or exchange in accordance with our return policy. Please refer to our Returns Policy page for details on eligibility, timeframes, and any applicable conditions. If you need assistance, our customer support team will be happy to help.
